Unexpected error

[Ana]

Hello,

So I tried to download the programme multiple times and every time, it keeps exhibiting the same error. It pops up every time I open the program and every time I open a scene, I keep closing the error and after closing it multiple times it lets me edit.
I really enjoyed the interface and it seems really intuitive so I really wanted to figure out what is happening!

I tried to check for updates like it is suggested in here elsewhere but it is already the latest version.

Thank you in advance,
Ana

[Darren]

Hi Ana. Send me a copy of the log file for a day the problem occurs. Details of how to find the log file are here:

How to report a bug in SmartEdit Writer

When a bug occurs in SmartEdit Writer, an error report will usually be written to a log file. I may ask you to email that file to me for investigation. [image] The log file sits in the “SmartEdit Writer” folder inside your Documents folder. A new log file is created each day, and only the last 3 log files are stored. Today’s log file will contain the date as shown above - “AtomicLog-2017-9-3”, where today is September, 2017. The icon next to the log file will be different on each PC. Do not a…

[Ana]

Hi!

The error stoped on its one. Do you still want the logs? It’s working perfectly now!

[Darren]

No, let me know if it happens again.

[luisbelerofonte]

Hello, I´m having the same problem, and it still doesn´t working, I have download the app several times, but it is still giving me “Unexpected error”, I deactivate Nord32 as well but is not working.

[Darren]

Send me your log file as outlined to Ana above and I’ll see if I can locate the reason: info@smart-edit.com